American Fidelity Frequently Asked Questions

Benefits beyond your contract! 

When is our open enrollment?

American Fidelity representatives will cover every location between 1/22/24 - 2/2/24

What products will American Fidelity offer?

Short- and Long-term Disability, Cancer, Accident, Critical Illness, Hospital Indemnity, and three types of life insurance.

Is it difficult to qualify for coverage with American Fidelity?

American Fidelity offers Disability, Critical Illness, and Accident only with no health questions.

Is coverage available for my spouse/children?

Yes, options are available to insure spouses and children.

How do I know when American Fidelity representatives will be at my location?

Click here to view the schedule for when the American Fidelity Representative will be at your location.

How do I sign up for a time to meet with the representative?

Click here to sign up for a time to meet with an American Fidelity Representative.

If I schedule a meeting with the representative, do I have to purchase anything?

NO, you are not obligated to purchase any products. The representatives will explain the benefit options to you, and you can purchase or decline coverage based on your needs.

What if I do not speak English and cannot understand the American Fidelity Representative?

AF uses a phone service that they can dial in for interpreters/translators.

What if I am absent on the days they are in my building?

Click here for the schedule listed on the website. Sign up for a time at any location.

What is the claims process like at American Fidelity?

AF has an online service center and mobile app to make claims easy.

Do any of the products through American Fidelity have wellness/diagnostic benefits?

Yes. Cancer, accident, and critical illness policies have a wellness benefit.

To get these benefits, do I have to be an SEIU Local 500 member?

Yes, this is a member-only benefit. SEIU Local 500 membership is easy, click this link SEIU Local 500 Membership Form, to become a member, or the American Fidelity representatives can help you complete the membership form during open enrollment.

Can I keep my policy if I leave or retire from MCPS?

Yes! American Fidelity will allow you to switch to direct bill at the same rate. *Disability Insurance cannot be directly billed; you must receive an income to claim a product that replaces part of your income.

Is American Fidelity rated by AM Best?

Yes, AF has carried an A+ Rating since 1982

Will I receive any information before the enrollment?

Yes, Click here for available additional information and videos.

What if I have questions about American Fidelity that are not listed here?

Contact Shelley Wroot @ shelley.wroot@americanfidelity.com